Frequently Asked Questions (FAQs)
1. Orders & Products
Do you sell single items or only bundles?
Yes. All products can be purchased as single items, unless clearly marked as part of a limited set or collection. There is no minimum order value.
Are your designs limited edition?
Some designs are limited runs and will not be restocked once sold out. If an item is limited edition, this will be clearly stated on the product page.
How do I know what size to order?
Each product page includes a size guide. We strongly recommend checking this before ordering, as sizing can vary slightly between garment styles.
What materials are your garments made from?
Material composition is listed on each product page. Most apparel is made from high-quality cotton or cotton blends, selected for comfort, durability, and print longevity.
2. UK Orders & Shipping
Do you ship within the UK?
Yes. We ship to all UK addresses, including England, Scotland, Wales, and Northern Ireland.
How long does UK delivery take?
UK orders typically arrive within 3–7 working days from dispatch. During peak periods or product launches, delivery may take slightly longer.
How much is UK shipping?
Shipping costs are calculated at checkout based on your order and delivery option. Any promotions or free shipping offers will be clearly displayed on the site.
3. International Orders & Shipping
Do you ship internationally?
Yes. We ship to most international destinations. Available countries and shipping options are shown at checkout.
How long does international shipping take?
International delivery times vary by location, but typically range from 7–21 working days after dispatch.
Will I have to pay customs duties or import taxes?
Possibly. International customers are responsible for any customs duties, import taxes, or local fees charged by their country. These charges are not included in our prices.
4. Order Processing & Tracking
When will my order be dispatched?
Orders are usually processed within 2–5 working days. You will receive a confirmation email once your order has been dispatched.
Will I receive tracking information?
Yes. Where tracking is available, you will receive a tracking link by email once your order has shipped.
Can I change or cancel my order?
If your order has not yet been processed, contact us as soon as possible. Once an order has been dispatched, changes or cancellations are no longer possible.
5. Returns & Refunds
Do you accept returns?
Yes. We accept returns within 14 days of delivery, provided items are unworn, unused, and in original condition.
How do I return an item?
Contact our customer support team with your order number. We will provide return instructions.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
When will I receive my refund?
Refunds are processed within 5–10 working days after the returned item has been received and inspected. Refunds are issued to the original payment method.
6. Faulty or Incorrect Items
What if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, contact us within 7 days of delivery with photos and your order number. We will resolve the issue promptly with a replacement or refund.
7. Payments & Security
What payment methods do you accept?
We accept major debit and credit cards, as well as secure online payment options displayed at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your card details.
8. Customer Support
How can I contact customer support?
You can contact us via our Contact Us page or by email. We aim to respond to all enquiries within 1–2 working days.
What are your customer support hours?
Customer support operates Monday to Friday, excluding UK public holidays.
9. Sustainability & Ethics
Are your products ethically produced?
We work with suppliers who follow ethical production standards and aim to make responsible choices around sourcing and manufacturing.
Do you use sustainable packaging?
Where possible, we use recyclable or minimal packaging to reduce waste.
9. General
Can I collaborate with your brand?
We are open to collaborations. Please contact us with details of your proposal.
Do you offer wholesale or bulk orders?
Wholesale or bulk enquiries are considered on a case-by-case basis. Contact us with your requirements.